Shipping policy
Shipping Policy | Wall Canvas Art
:root {
--cream: #F8F5F0;
--charcoal: #1C1C1E;
--warm-gray: #6B6560;
--gold: #C9A96E;
--gold-light: #E8D5B0;
--border: #E2DDD6;
--white: #FFFFFF;
--section-bg: #FDFAF6;
}
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
body {
font-family: 'DM Sans', sans-serif;
background: var(--cream);
color: var(--charcoal);
font-size: 16px;
line-height: 1.7;
}
/* Hero */
.hero {
background: var(--charcoal);
color: var(--white);
padding: 72px 24px 60px;
text-align: center;
position: relative;
overflow: hidden;
}
.hero::before {
content: '';
position: absolute;
inset: 0;
background: radial-gradient(ellipse at 70% 0%, rgba(201,169,110,0.18) 0%, transparent 65%);
pointer-events: none;
}
.hero-label {
font-size: 11px;
font-weight: 500;
letter-spacing: 0.2em;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 16px;
}
.hero h1 {
font-family: 'Cormorant Garamond', serif;
font-size: clamp(38px, 6vw, 60px);
font-weight: 300;
letter-spacing: 0.02em;
line-height: 1.1;
margin-bottom: 16px;
}
.hero h1 em {
font-style: italic;
color: var(--gold-light);
}
.hero-sub {
font-size: 14px;
color: rgba(255,255,255,0.5);
font-weight: 300;
letter-spacing: 0.05em;
}
.gold-rule {
display: block;
width: 48px;
height: 1px;
background: var(--gold);
margin: 0 auto 24px;
}
/* Delivery grid banner */
.delivery-band {
background: var(--white);
border-bottom: 1px solid var(--border);
padding: 40px 24px;
}
.delivery-grid {
max-width: 860px;
margin: 0 auto;
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 1px;
background: var(--border);
border: 1px solid var(--border);
border-radius: 2px;
overflow: hidden;
}
.delivery-cell {
background: var(--white);
padding: 28px 24px;
text-align: center;
}
.delivery-cell .region {
font-size: 10px;
font-weight: 500;
letter-spacing: 0.18em;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 8px;
}
.delivery-cell .days {
font-family: 'Cormorant Garamond', serif;
font-size: 28px;
font-weight: 300;
color: var(--charcoal);
margin-bottom: 6px;
line-height: 1.1;
}
.delivery-cell .note {
font-size: 12px;
color: var(--warm-gray);
font-weight: 300;
}
/* Main layout */
.page-wrap {
max-width: 780px;
margin: 0 auto;
padding: 56px 24px 96px;
}
/* TOC */
.toc {
display: flex;
flex-wrap: wrap;
gap: 10px;
margin-bottom: 40px;
}
.toc a {
font-size: 12px;
font-weight: 500;
letter-spacing: 0.1em;
text-transform: uppercase;
color: var(--warm-gray);
text-decoration: none;
padding: 8px 16px;
border: 1px solid var(--border);
border-radius: 2px;
background: var(--white);
transition: all 0.2s;
}
.toc a:hover { border-color: var(--gold); color: var(--charcoal); }
/* Section card */
.section {
background: var(--white);
border: 1px solid var(--border);
border-radius: 2px;
padding: 40px 44px;
margin-bottom: 20px;
position: relative;
}
.section::before {
content: '';
position: absolute;
top: 0; left: 0;
width: 3px; height: 100%;
background: var(--gold);
border-radius: 2px 0 0 2px;
}
.section-num {
font-size: 10px;
font-weight: 500;
letter-spacing: 0.22em;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 10px;
}
.section h2 {
font-family: 'Cormorant Garamond', serif;
font-size: 26px;
font-weight: 400;
letter-spacing: 0.01em;
color: var(--charcoal);
margin-bottom: 20px;
padding-bottom: 16px;
border-bottom: 1px solid var(--border);
}
.section p {
font-size: 15px;
color: #3A3835;
line-height: 1.75;
margin-bottom: 14px;
font-weight: 300;
}
.section p:last-child { margin-bottom: 0; }
.section p strong { font-weight: 500; color: var(--charcoal); }
/* Feature list */
.feature-list {
list-style: none;
margin: 14px 0 0;
padding: 0;
}
.feature-list li {
display: flex;
align-items: flex-start;
gap: 14px;
padding: 12px 0;
font-size: 15px;
color: #3A3835;
font-weight: 300;
border-bottom: 1px solid var(--border);
}
.feature-list li:last-child { border-bottom: none; }
.feature-list li::before {
content: '';
flex-shrink: 0;
width: 6px; height: 6px;
border-radius: 50%;
background: var(--gold);
margin-top: 9px;
}
/* Two-col list */
.two-col-list {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 0;
margin-top: 16px;
border: 1px solid var(--border);
border-radius: 2px;
overflow: hidden;
}
.two-col-list .row {
display: contents;
}
.two-col-list .cell {
padding: 12px 16px;
font-size: 14px;
border-bottom: 1px solid var(--border);
background: var(--white);
}
.two-col-list .cell:nth-child(odd) {
font-weight: 500;
color: var(--charcoal);
border-right: 1px solid var(--border);
background: var(--section-bg);
}
.two-col-list .cell:nth-child(even) {
color: var(--warm-gray);
font-weight: 300;
}
.two-col-list .cell:nth-last-child(-n+2) { border-bottom: none; }
/* Process steps */
.steps {
display: flex;
flex-direction: column;
gap: 0;
margin-top: 20px;
}
.step {
display: flex;
gap: 20px;
padding: 18px 0;
border-bottom: 1px solid var(--border);
align-items: flex-start;
}
.step:last-child { border-bottom: none; }
.step-num {
flex-shrink: 0;
width: 32px; height: 32px;
background: var(--charcoal);
color: var(--gold);
border-radius: 50%;
font-size: 12px;
font-weight: 500;
display: flex;
align-items: center;
justify-content: center;
margin-top: 2px;
}
.step-content .step-title {
font-weight: 500;
font-size: 15px;
color: var(--charcoal);
margin-bottom: 4px;
}
.step-content .step-desc {
font-size: 14px;
color: var(--warm-gray);
font-weight: 300;
line-height: 1.6;
}
/* Callout */
.callout {
background: var(--section-bg);
border: 1px solid var(--gold-light);
border-left: 3px solid var(--gold);
border-radius: 2px;
padding: 18px 22px;
margin-top: 20px;
font-size: 14px;
color: var(--warm-gray);
line-height: 1.65;
}
.callout a { color: var(--charcoal); font-weight: 500; text-decoration: underline; text-underline-offset: 3px; }
/* Contact footer */
.contact-strip {
text-align: center;
padding: 44px 24px;
border-top: 1px solid var(--border);
margin-top: 16px;
}
.contact-strip p { font-size: 13px; color: var(--warm-gray); font-weight: 300; margin-bottom: 10px; }
.contact-strip a {
font-family: 'Cormorant Garamond', serif;
font-size: 18px;
font-weight: 400;
color: var(--charcoal);
text-decoration: none;
letter-spacing: 0.03em;
border-bottom: 1px solid var(--gold);
padding-bottom: 2px;
}
.contact-strip a:hover { color: var(--gold); }
@media (max-width: 640px) {
.delivery-grid { grid-template-columns: 1fr; }
.section { padding: 28px 24px; }
.hero { padding: 56px 20px 48px; }
.two-col-list { grid-template-columns: 1fr; }
.two-col-list .cell:nth-child(odd) { border-right: none; }
}
Wall Canvas Art
Shipping Policy
wallcanvasart.com · Effective 2025
United States
3–8 days
Free shipping on all U.S. orders
Canada & UK
4–10 days
Free on orders over $50
International
7–14 days
Free on orders over $50
Production
Rates & Times
Expedited
Tracking
Packaging
Lost & Stolen
International
Address Changes
Section 01
Production & Fulfillment
Every canvas is printed to order. Production begins immediately after your purchase is confirmed. Please note that production time is separate from shipping time and is not included in the delivery estimates shown above.
1
Order Confirmed
Your canvas enters production immediately. Payment is processed at this stage.
2
Production (2–3 business days)
Your piece is printed, inspected, and prepared for shipment.
3
Shipped & Tracked
You'll receive a tracking number by email once your order ships.
4
Delivered
Signature required on orders over $500. Inspect your package upon arrival.
Section 02
Shipping Rates & Delivery Times
We offer free standard shipping on all U.S. orders and on international orders over $50.
United States
3–8 business days — Free on all orders
Canada
4–10 business days — Free on orders over $50
United Kingdom
4–10 business days — Free on orders over $50
International
7–14 business days — Free on orders over $50
All delivery estimates are for shipping time only and do not include the 2–3 business day production window. Actual transit times may vary depending on your location and carrier.
Section 03
Expedited Shipping
We offer expedited options for customers who need their order faster. Additional fees apply based on location and service level.
- Next Day Delivery — available for select U.S. locations
- Express (2–3 days) — available nationwide in the U.S.
- Priority International — 5–7 business days
Production time is not included in expedited shipping estimates. Contact us at support@wallcanvasart.com for specific transit times to your location.
Section 04
Order Tracking
Once your order ships, you'll receive a tracking number by email. It is the customer's responsibility to monitor the package once it has left our facility.
- Track through the carrier's website using the number provided in your shipping confirmation email
- Contact the shipping carrier directly (UPS, USPS, FedEx) for detailed transit updates
- For international orders, tracking may transfer to a local carrier once it arrives in your country
We cannot intervene in carrier delays, but we're happy to assist with documentation if needed.
Section 05
Packaging
Every canvas is packaged to withstand transit damage. We use premium eco-friendly materials throughout our process.
- Protective corner guards and reinforced edges
- Multiple layers of bubble wrap
- Custom-fitted boxes sized for each piece
- Moisture-resistant wrapping
- Shock-absorbing internal materials
- "Fragile — Handle with Care" labels on all sides
- FSC-certified sustainable materials where possible
All shipments are insured against transit damage. If your canvas arrives damaged, see our Return Policy for next steps.
Section 06
Lost & Stolen Packages
Wall Canvas Art ships every order with tracking and insurance. In the event of a lost or stolen package, please take the following steps:
- Verify the delivery address on your order confirmation
- Check with neighbors or building management for misdelivered packages
- Contact the shipping carrier directly to file a lost package claim
- Reach out to us at support@wallcanvasart.com — we'll assist with documentation
Stolen packages marked as "delivered" by the carrier must be reported to the carrier and, if necessary, local authorities. Wall Canvas Art is not responsible for packages confirmed as delivered to the address on file.
Section 07
International Shipping & Customs
We ship worldwide. All international shipments include pre-filled customs documentation. Duties and taxes for most destinations are calculated and included at checkout — no surprise fees upon delivery.
- Real-time tracking updates through customs clearance
- Local carrier tracking once the package enters your country
- Email notifications at key shipping milestones
- Documentation assistance available upon request
Some remote international destinations may incur additional customs fees not captured at checkout. Wall Canvas Art is not responsible for any fees imposed by local customs authorities beyond what is stated at the time of purchase.
Section 08
Address Changes
Address changes must be requested within 24 hours of placing your order. After that window, the order enters production and changes cannot be guaranteed.
To request an address change, email support@wallcanvasart.com with your order number and updated shipping details. There is no fee for changes made within the 24-hour window.
Shipping questions? We're here.
support@wallcanvasart.com